GOVERNMENT OPERATIONS CONSULTANT I

Job Description

Job Ttitle: GOVERNMENT OPERATIONS CONSULTANT I

Company: State of Florida


Description: Requisition No: 842663Agency: CommerceWorking Title: 842663-GOVERNMENT OPERATIONS CONSULTANT I – 40047081Pay Plan: Career ServicePosition Number: 40047081Salary: $39,320.81Posting Closing Date: 12/10/2024Total Compensation EstimatorJOB TYPE: FULL TIME / CS
POSITION LOCATION: Orlando, FL (relocation benefits are not available for this position)Government Operations Consultant IINTERNALYour Specific Responsibilities:This is responsible management and consulting work involved in assisting in the operation of a telephone call center for the reemployment assistance program. The incumbent must have extensive knowledge of reemployment assistance laws and rules in order to efficiently handle issues with claims and assist call center agents.Receive request for assistance from agents. Use computer to access records. Determine what action to take to resolve the questions and/or problems. Resolve the problem using available programs.Receive inbound calls from the general public and employers. Explain the reemployment assistance program to callers and direct them to the appropriate place to file the claim. Refer them to community resources and One Stop Centers as appropriate.Under the direction of the manager, coordinate the work of staff members; assist with the training and coaching of staff members; check the work of others for accuracy; answer questions; and serve as a program expert.Handle the more difficult or complex claims questions as needed or directed by the supervisor. May conduct fact-finding interviews or adjudication of claims may enter appeals reversals.Assist in developing and maintaining internal processes for handling claims.Required Knowledge, Skills, and Abilities:

• Knowledge of reemployment assistance law, rules, policies and procedures.
• Knowledge of the methods of data collection and analysis.
• Ability to collect, evaluate, and analyze data to develop alternative recommendation, solve problems, document work flow, and other activities relating to the improvement of operational and management practices.
• Ability to organize data into logical format for presentation in reports, documents, and other written materials.
• Ability to conduct fact finding research.
• Ability to utilize problem solving techniques.
• Ability to understand and apply applicable rules, policies, and procedures relating to operational management analysis activities.
• Ability to plan, organize and coordinate work assignments.
• Ability to effectively communicate verbally and in writing.
• Ability to establish and maintain effective working relationships with others.

Qualifications:As a condition of pre-employment eligibility, a Level 2 security background screening is required, which consists of fingerprinting and a check of local, state, and national law enforcement records.Minimum:

• Duties and responsibilities of this position must be performed at the official work site of the Department.
• Travel may be required to travel.

Preferred:

• Have at least 2 years’ experience in Reemployment Assistance and/or Workforce Services.
• Have working knowledge in Microsoft Word, Outlook, Excel, and PowerPoint

Pay:$39,320.81Our Organization and Mission:FloridaCommerce works across the state to support Florida’s economy, robust and talented workforce, and our local communities. We are dedicated to making a stronger and more resilient Florida, so our businesses, communities, and workforce are better prepared to withstand future economic slowdowns and natural disasters.In collaboration with our partners, we salute our nation’s veterans and are honored to have the opportunity to support them and their family members by encouraging them to apply at FloridaCommerce for positions that fit their skill sets.FloridaCommerce is an Equal Opportunity Employer/Program. Auxiliary aids and services are available upon request to individuals with disabilities. (TTY/TDD 1-800-955-8771 or the Florida Relay Service – 711.)Let our mission become yours. To find out more about us, click on the link:The Work You Will Do:A Government Operations Consultant I is a member of the Claims Processing team of the Division of Workforce Services. You will have the opportunity to work within a team assisting the citizens and employers of Florida with various inquiries regarding the Reemployment Assistance program.The Difference You Will Make:As a Government Operations Consultant I, you will assist in helping Floridians obtain wage replacement benefits for qualified individuals who are out of work through no fault of their own. Your knowledge and skills will be utilized to help our citizens.FloridaCommerce is a fast-paced work environment in which critical thinking and prioritizing are a must.How You Will Grow:FloridaCommerce encourages its employees to constantly innovate and seek efficiencies. Trainings are made available throughout the year and on request with the Office of Training and Development within the Bureau of Human Resource Management. In accordance with our Vision and Mission, the employee:

• Furthers Florida’s economic vision by providing support that enhances the economy and develops, safe, and healthy communities.
• Meets customer/client expectations with an emphasis on responsiveness, quality, quantity, and timeliness of work.
• Provides information clearly, accurately, and succinctly; and exhibits good listening skills.
• Works collaboratively to optimize the effectiveness of FloridaCommerce’s available resources and tools.
• Uses knowledge acquired through education, training, or experience to complete tasks.

These expectations are for all our employees, and you will be expected to model these as a leader. We believe in supporting and encouraging you as you take on important and often complex projects while offering you the opportunity to gain valuable experience.Where You Will Work:Orlando is a magical city that is known for its warm weather and hospitality. With the moniker “The City Beautiful” there’s an incredible mix of fun things to do in Orlando that make it an ideal place to work, play and live. Orlando is also one of the fastest growing metropolitan areas in state with major job industries in hospitality, health care and technology. From major sporting events to its cultural arts and theater performances, Orlando has something for everyone.Orlando is:

• Home to major higher learning institutions such as: University of Central Florida (UCF), Valencia Community College (VCC), Rollins College, and Full Sail University
• Approximately 90 minutes from many amazing beaches
• Within a state having no state income tax for residents of Florida.

WORKING FOR THE STATE OF FLORIDA HAS BENEFITS!

• State Group Insurance coverage options+

(health, life, dental, vision, and other supplemental option)

• Retirement plan options, including employer contributions ( )

• Nine paid holidays and a Personal Holiday each year

• Annual and Sick Leave Benefits

• Student Loan Forgiveness Program (Eligibility required)

• Flexible Spending Accounts

• Tuition Fee Waivers (Accepted by major Florida colleges/universities)

• Ongoing comprehensive training provided

• Career Growth

• Highly skilled, professional environment

For a more complete list of benefits, visit .

• We care about the success of our employees.

• We are always improving our technology, our tools, our customer’s experiences, and ourselves.

The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace.Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.VETERANS’ PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans’ Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans’ Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans’ Preference documentation requirements are available by clicking . All documentation is due by the close of the vacancy announcement.Location:ORLANDO, FL, US, 32809

Salary: $39320.81 per year

Location: Orlando, FL

Date: Sat, 07 Dec 2024 01:12:09 GMT


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