CRM Architect

Job Description

Job Ttitle: CRM Architect

Company: CAI


Description: Job ID Number R4580Employment Type Full timeWorksite Flexibility HybridJob Summary As the CRM Architect, you will oversee and manage the allocation and renewal of Microsoft Project Online licenses, assist users with technical support, develop training materials, and manage the technical aspects of the platform.Job DescriptionWe are looking for a CRM Architect to oversee and manage the allocation and renewal of Microsoft Project Online licenses, assist users with technical support, develop training materials, and manage the technical aspects of the platform. This position will be full-time and hybrid in Trenton, NJ.What You’ll DoLicense Management:Oversee and manage the allocation and renewal of Microsoft Project Online licensesMonitor license usage and ensure compliance with licensing agreementsProvide recommendations for license optimization and cost-efficiencyUser Support:Assist users with any issues related to Microsoft Project Online, including technical problems and usage queriesRespond to user support requests in a timely and effective mannerTroubleshoot and resolve system issues, coordinating with Microsoft support if necessaryTraining and Documentation:Develop and maintain comprehensive cheat sheets and user guides to assist users in effectively utilizing Microsoft Project OnlineProvide training sessions and workshops as necessary to ensure users are proficient with the platformCreate and update training materials, ensuring they are current and relevantTechnical Management:Understand and manage the technical capabilities and configurations of Microsoft Project OnlineEnsure proper setup of permissions and roles to maintain security and workflow efficiencyMonitor and manage project timelines to avoid conflicts and ensure smooth operationOversee system configurations, ensuring optimal performance and stabilityConfigure and maintain Enterprise Project Types (EPTs) and associated workflowsManage Project Web App (PWA) settings, including custom fields, views, and enterprise calendarsImplement and manage integration with other Microsoft 365 services and third-party applicationsEnsure proper setup and management of Project Sites and their corresponding permissionsDevelop and maintain Power BI reports for advanced project analytics and reportingPerform regular system audits and compliance checks to ensure data integrity and securityImplement and manage custom solutions using Project Online APIs and Power Automate for process automationConfigure and maintain resource management settings, including resource pools and capacity planningOversee the setup and maintenance of timesheet functionality and approval processesBest Practices and Optimization:Stay updated on the latest features, updates, and best practices related to Microsoft Project OnlineImplement best practices to optimize project management processes and improve overall efficiencyProvide recommendations for improvements and enhancements to the Project Online environmentCollaboration and Communication:Collaborate with stakeholders to understand project requirements and provide appropriate solutionsMaintain clear and effective communication with team members and users regarding updates, changes, and training schedulesFoster a collaborative environment to ensure successful project outcomesReporting and Analytics:Generate and analyze reports to track project progress, user activity, and system performanceProvide insights and recommendations based on data analysis to improve project management practicesWhat You’ll NeedRequired:Proficient in configuring and managing Enterprise Project Types (EPTs) and Project Web App (PWA) settingsExperience with integrating Project Online with other Microsoft 365 services and third-party applicationsFamiliarity with Project Online APIs, Power Automate, and custom solution developmentKnowledge of Power BI for creating advanced project analytics and reportsProven experience with Microsoft Project Online administration and supportStrong understanding of project management principles and best practicesExcellent problem-solving skills and ability to troubleshoot technical issuesEffective communication and training skillsAbility to manage multiple tasks and priorities in a fast-paced environmentPhysical DemandsAbility to safely and successfully perform the essential job functions consistent with the ADA and other federal, state, and local standardsSedentary work that involves sitting or remaining stationary most of the time with occasional need to move around the office to attend meetings, etc.Ability to conduct repetitive tasks on a computer, utilizing a mouse, keyboard, and monitorReasonable Accommodation StatementIf you require a reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employment selection process, please direct your inquiries to or (888) 824 – 8111.Equal Employment Opportunity Policy StatementIt is the policy of CAI not to discriminate against any employee or applicant due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. It is also the policy of CAI to take affirmative action to employ and to advance in employment, all persons regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran, and to base all employment decisions only on valid job requirements. This policy shall apply to all employment actions, including but not limited to recruitment, hiring, upgrading, promotion, transfer, demotion, layoff, recall, termination, rates of pay or other forms of compensation and selection for training, including apprenticeship, at all levels of employment. Employees and applicants of CAI will not be subject to harassment due to race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or being a protected veteran. Additionally, retaliation, including intimidation, threats, or coercion, because an employee or applicant has objected to discrimination, engaged or may engage in filing a complaint, assisted in a review, investigation, or hearing or have otherwise sought to obtain their legal rights under any Federal, State, or local EEO law is prohibited.

Salary:

Location: USA

Date: Sun, 19 Jan 2025 06:17:26 GMT


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